---
title: "Managing Email Address Unavailability"
slug: "email-address-unavailable"
tags: ["NFR"]
updated: 2024-09-26T16:41:56Z
published: 2024-09-26T16:41:56Z
canonical: "docs.skillable.com/email-address-unavailable"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skillable.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Email Address Unavailability

When you are trying to create a user or instructor account and the email address you used shows as unavailable, this means the address has already been used.

## Find User Account

The first thing to do is to find the existing user account.

1. On the **Admin** menu in the **Users** group, select **Find Users**.
2. Add the **Disabled** filter and set it to **Is Or Is Not Disabled**.
3. Add the **Email** filter and input the email address.
4. Select **Search**.

If your user is returned in search results, then the user account does not need to be created and you can re-enable it.

### Instructor Accounts

If you do not see the instructor account in the search results, you may need to widen your search to include the contract instructor pool.

If you still do not find the instructor account, you may do one of the following:

1. Submit a Support ticket at [**https://skill.info/support**](https://skill.info/support) and 1. Ask us to add the instructor to the class for you.
2. Create a user account for the instructor with an alternate email address.

## Related Article

For more information about the Contract Instructor Pool, please read:

- [Understanding Contract Instructor Pool](/v1/docs/what-is-contract-instructor-pool)