We offer a few ways to get help and share feedback, depending on what you need assistance with.
🔧 Submit a Support Ticket
If you're experiencing an issue with a lab, platform feature, or your Skillable account, please submit a ticket to Skillable Support.
Our Support team can help you:
Troubleshoot lab errors or environment issues
Resolve login or access problems
Answer questions about your organization's Skillable setup
To help us resolve your issue quickly, include as much detail as possible, such as:
The name or URL of the lab or page where the issue occurred
Any error messages or screenshots
Steps you took before the issue appeared
📄 Leave Documentation Feedback
Each documentation page includes a Was this article helpful? section at the bottom. Use this feature to share feedback about the documentation itself.
If you aren't logged in to your Skillable account, your feedback is submitted anonymously and we can't respond directly. To receive follow-up from the Skillable Documentation team, log in before submitting feedback.
❔ When to Use Each Option
Here are a few examples that show when you should create a Support ticket and when you should leave documentation feedback using the Was this article helpful? feature.
Scenario | Best Option |
|---|---|
You can’t access or complete a lab | Submit a Support ticket |
Something in the platform isn’t working | Submit a Support ticket |
You found an error or improvement in the docs | Leave documentation feedback |
You’re unsure which option applies | Submit a Support ticket and we’ll direct you as needed |
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