---
title: "Getting Help and Sharing Feedback"
slug: "getting-help-and-sharing-feedback"
updated: 2025-10-22T17:17:25Z
published: 2025-10-22T17:17:25Z
stale: true
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skillable.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Help and Sharing Feedback

We offer a few ways to get help and share feedback, depending on what you need assistance with.

## 🔧 Submit a Support Ticket

If you're experiencing an issue with a lab, platform feature, or your Skillable account, please [submit a ticket to Skillable Support](https://www.skillable.com/customer-support/).

Our Support team can help you:

- Troubleshoot lab errors or environment issues
- Resolve login or access problems
- Answer questions about your organization's Skillable setup

To help us resolve your issue quickly, include as much detail as possible, such as:

- The name or URL of the lab or page where the issue occurred
- Any error messages or screenshots
- Steps you took before the issue appeared

## 📄 Leave Documentation Feedback

Each documentation page includes a **Was this article helpful?** section at the bottom. Use this feature to share feedback about the documentation itself.

If you aren't logged in to your Skillable account, your feedback is submitted anonymously and we can't respond directly. To receive follow-up from the Skillable Documentation team, log in before submitting feedback.

## ❔When to Use Each Option

Here are a few examples that show when you should create a Support ticket and when you should leave documentation feedback using the **Was this article helpful?** feature.

| Scenario | Best Option |
| --- | --- |
| You can’t access or complete a lab | Submit a Support ticket |
| Something in the platform isn’t working | Submit a Support ticket |
| You found an error or improvement in the docs | Leave documentation feedback |
| You’re unsure which option applies | Submit a Support ticket and we’ll direct you as needed |

![A pen and paper with the word feedback](https://cdn.document360.io/a298db04-a0fe-47e0-bfe3-c52d6f9d7c8c/Images/Documentation/a%20pen%20and%20paper%20with%20the%20word%20feedback.png)

> [!NOTE]
> Not what you’re looking for?
> 
> For general business inquiries—such as partnerships, sales, or media requests—visit our [Contact Us](/v1/docs/contact-us) page.