---
title: "How Do I Resolve Internet Connectivity Loss In A Lab?"
slug: "how-do-i-resolve-internet-connectivity-loss-in-a-lab"
updated: 2024-11-11T16:29:29Z
published: 2024-11-11T16:29:29Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skillable.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How Do I Resolve Internet Connectivity Loss In A Lab?

Some lab environments may have external internet access configured on the Lab Profile. Internet connectivity in these labs may become intermittent or disconnected.

## Report Connectivity Issues

If connectivity issues occur, please reach out to your instructor or training organization. Please provide them with the following information.

- Name of the lab
- Your unique lab ID, found on the Help tab of the lab interface.
- The URL of the website you're attempting to connect to. This is important because the website could be disallowed by an Access Control List configured on the lab profile.

Labs in Skillable Studio are housed in a Lab Profile. The Lab Profile contains the information about the configurable settings and the virtual machines that make up a lab. For a Lab Profile to be published it must be part of a Lab Series.