---
title: "How Do I Resolve Missing Files In A Lab?"
slug: "how-do-i-resolve-missing-files-in-a-lab"
updated: 2024-09-11T17:22:15Z
published: 2024-09-11T17:22:15Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skillable.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How Do I Resolve Missing Files In A Lab?

Files used in a lab are managed on the Lab Profile, by the Organization that owns the lab. It is not common, but occasionally lab users may encounter missing files in a lab.

## Report Missing Files

If your Lab instance is missing files that are preventing completion of any lab steps, please reach out to your instructor or training organization with the following information:

- The name of the lab.
- Your unique lab ID, found on the Help tab of the lab interface.
- The specific step in the Lab Instructions that you are unable to complete.
- A description and name of the missing files that are needed to complete steps in the lab instructions.
- Screen shots, if possible, of the lab interface.

If you do not have an instructor or training organization, please contact the support team where you purchased your training for assistance.

Labs in Skillable Studio are housed in a Lab Profile. The Lab Profile contains the information about the configurable settings and the virtual machines that make up a lab. For a Lab Profile to be published it must be part of a Lab Series.

An organization is assigned to each entity in the TMS, such as, users, classes, subscriptions, and courses. The organization is a basis to determine access given based on roles within the organization and management over the organization.

A lab instance is the individual occurrence of a lab profile launch. Each lab instance is unique for each lab launch, and all details related to the lab launch are displayed on the lab instance.

The lab content and instructions written in the Instructions Editor and displayed in the lab user interface.