---
title: "Managing Duplicate User Accounts"
slug: "managing-duplicate-user-accounts"
tags: ["NFR"]
updated: 2024-09-26T16:45:36Z
published: 2024-09-26T16:45:36Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skillable.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Duplicate User Accounts

There may be times when you find that one of your Users has two accounts and important data in both. In this case, you will want to merge the two accounts into one.

To do this you will need to determine which account will be the primary account. This should be the account containing the Basic Information you want to keep. The primary account will determine which username and password is retained.

## Find and Merge User Accounts

1. On the **Admin** menu in the **Users** group, select **Merge Users**.
2. Under **User Profile 1**, select **Choose**.
3. Using the filters, search for the user account you determined you want to keep.
4. Select the user account and select **OK**.
5. Under **User Profile 2**, select **Choose**.
6. Search for and select the duplicate account.
7. Select **OK**.
8. You can select on **Details** next to each profile to ensure they are the correct accounts.
9. Select **Merge**.

Everything from User Profile 2 will be moved into User Profile 1 except the Basic Information. When the merge is complete, the second profile is deleted.

People who interact with the platform. Typically, we can break down users into three categories: Operations Managers, Instructors and Basic Users..