Missing training from your account can be caused by a few circumstances. Before we look into those, please check under My Transcript and My Training for your training.
My Transcript holds training which is completed, which can be a Course Assignment you completed and would like to start over, or a Class where your Enrollment is marked as complete.
My Training holds all upcoming or in progress training, as well as any training that is not marked as complete.
Circumstances that will effect your access to access training are as follows:
Your training is associated to a different user account. Reach out to training Organization to verify your training is associated to proper account and if more than one user account exists for you they can merge the accounts for you.
You received a training key that needs to be redeemed.
A course assignment delivers self-paced access to a course. A course is assigned to a student giving immediate access to the student. It can be accessed at any time for the duration of the assignment. The assignment duration begins and is billed when it is created.
A class is a scheduled instructor-led event with a start and end time/date. Typically, these include lectures and hands on activities such as labs.
An enrollment is the student registration for a class. Enrollments have multiple statuses, but only the Enrollment Status of Enrolled gives a student access to class. Within the enrollment the student will access the labs and activities and if set up digital courseware and virtual classroom for their class.
An organization is assigned to each entity in the TMS, such as, users, classes, subscriptions, and courses. The organization is a basis to determine access given based on roles within the organization and management over the organization.