---
title: "Using Surveys and How They Work"
slug: "surveys"
tags: ["NFR"]
updated: 2024-09-27T16:26:15Z
published: 2024-09-27T16:26:15Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skillable.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Using Surveys and How They Work

A survey is a questionnaire to allow Users to report their opinions and experience. They can be added to Classes and taken by students, instructors or Organization administrators. Each of these users can open their survey from the class's Course Activities. Survey responses can be accessed from the class, course, and Surveys. Results can be viewed in the Skillable TMS or exported.

## Survey Categories

Surveys fall into any of three categories: Student, Instructor or Organization. Any survey created can be added to any of these categories. The category used determines access; a student survey is only available for students, an instructor survey for the class's instructor(s), and an organization survey to the organization's administrators.

Surveys display on a class and class enrollments under course activities based on the user's role. The following details when and where surveys in the different categories are displayed to the user:

- **Organizational survey** - becomes available before class starts, as the first course activity and only for organization administrators.
- **Instructor survey** - becomes available before class starts, as the first course activity and only for class instructors.
- **Student survey** - becomes available to the students as the final course activity. By default, it is set to begin displaying 4 hours before class ends and continue to be available for 30 days after class ends. The timing of these settings can be changed on the class.

One survey in each category can be added to a course or a class. If a survey is added to a course, then any class created using the course will automatically have the survey(s) added. When the class is created, the survey can be removed or changed as needed. Surveys can also be added directly to classes.

### Survey Question Types

Surveys are created directly in the Skillable TMS with a variety of question types available for your design:

- Multiple choice, only one answer
- Multiple choice, multiple answers
- Single textbox
- Multiple textboxes
- Comment/Essay textbox
- Rating scale
- Matrix, one answer per row
- Matrix, multiple answers per row

If you need to have permissions to create surveys or see survey responses, please submit a Support ticket at [**https://skill.info/support**](https://skill.info/support).

People who interact with the platform. Typically, we can break down users into three categories: Operations Managers, Instructors and Basic Users..

A class is a scheduled instructor-led event with a start and end time/date. Typically, these include lectures and hands on activities such as labs.

An organization is assigned to each entity in the TMS, such as, users, classes, subscriptions, and courses. The organization is a basis to determine access given based on roles within the organization and management over the organization.

Bundles together content to then be set up for training through classes, subscriptions, and course assignments. Courses can include labs, videos, SCORM, LTI, external links, assessments, and documents. Courses must be assigned to a Content Provider and a Publishing Group to be available to set up for training.

Activities are configured in the instructions editor and represented in the lab instructions by a replacement token. Activities fall into two broad categories: Questions and Automated.

- Questions are multiple choice or short answer questions.
- Automated Activities interact with the lab environment (Virtual Machine/Container/Cloud Platform).

TMS entity that can be applied the organization, course, or class to gather feedback from their learners to create even better experiences.

Skillable's Training Management System. A learning management system designed to streamline the delivery, tracking, and reporting of your training programs.