---
title: "Why am I unable to redeem my Training Key?"
slug: "why-am-i-unable-to-redeem-my-training-key"
tags: ["NFR"]
updated: 2024-09-27T20:17:44Z
published: 2024-09-27T20:17:44Z
canonical: "docs.skillable.com/why-am-i-unable-to-redeem-my-training-key"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skillable.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why am I unable to redeem my Training Key?

There can be multiple reasons you are unable to redeem a Training Key.

Check each of the steps below to verify there are no outside causes to your training key redemption:

1. Review the spelling, be certain there are no extra characters or spaces.
2. Training Keys are case sensitive, check that all characters are properly cased.
3. Check that you are logged into the proper account.
4. Verify you are using the links provided with your training key, especially if you are taking a training with a new Organization.
5. Training keys are only redeemed once: they do not need to be used each time a student tries to access training.

Please reach out to your training organization should you receive any errors while attempting to redeem your training key.

A training key is a code given to students to be admitted to training and can also be used for them to create their own user accounts. Training keys can be used to create class enrollments, course assignments or subscription assignments.

An organization is assigned to each entity in the TMS, such as, users, classes, subscriptions, and courses. The organization is a basis to determine access given based on roles within the organization and management over the organization.