Managing Email Address Unavailability

When you are trying to create a user or instructor account and the email address you used shows as unavailable, this means the address has already been used.

Find User Account

The first thing to do is to find the existing user account.

1. On the Admin menu in the Users group, select Find Users.
2. Add the Disabled filter and set it to Is Or Is Not Disabled.
3. Add the Email filter and input the email address.
4. Select Search.

If your user is returned in search results, then the user account does not need to be created and you can re-enable it.

Instructor Accounts

If you do not see the instructor account in the search results, you may need to widen your search to include the contract instructor pool.

If you still do not find the instructor account, you may do one of the following:

1. Submit a Support ticket at https://skill.info/support and
   1. Ask us to add the instructor to the class for you.
2. Create a user account for the instructor with an alternate email address.

Related Article

For more information about the Contract Instructor Pool, please read:

• Understanding Contract Instructor Pool