I have redeemed my key, how do I find my training?
To find all available training to you, you can access your OnDemand Subscription Catalog directly by navigating here.
You can also review our documentation on Accessing Your Citrix Self Paced Content.
How do I navigate the lab environment?
For assistance navigating the lab environment you can review the Skillable Labs documentation.
How many launches per lab do learners receive?
Learners receive 10 launches per Lab Profile.
Can the labs be saved?
Yes, learners can save their labs for up to 7 days.
How long is my key valid for after Purchase?
Your key is valid for 30 days after purchase.
How long is my training valid for after redeeming my key?
Your training access is valid for 90 days after redeeming your key.
I received an error about max number of uses when redeeming my key
"The Max number of uses for this subscription key has been met".
If you are receiving the above error message, this means that you have already redeemed your key. Navigate to redeem.skillable.com and use the Sign In option to log in to your account and access your training.
If you believe you are receiving this message in error, please reach out to support for assistance.
How do I request a refund?
Skillable does not offer refunds for purchases made on Skillable Storefront. Please contact support if you feel you have an exception to this policy.