This FAQ answers common questions about using the Skillable Marketplace, including finding courses, purchasing content, accessing your learning, and getting support when you need it.
How do I find a course for a particular skill or topic?
On the Home catalog page, use the filters and search options to find courses that match your needs. You can filter by topic, partner provider, duration, price, and proficiency level, or enter keywords to search for specific skills or subjects.
Once I purchase a course, how soon can I access it?
You can access your course immediately after purchase. The course appears on the Home page under My Purchased Content and in the user menu (top-left of the Marketplace window) under My Courses and Learning Plans.
What do I do if I encounter an error while checking out on the marketplace?
Submit a ticket to Skillable's 24/7 Support Desk for assistance.
Can I purchase more than one course title at a time?
Individual purchasers can buy only one unit of a course title per transaction.
Training Managers who register as Purchasing for a team can purchase multiple units of a course and assign them to individual users within the platform.
I am a Training Manager purchasing courses for others. Do I need to request course purchases outside the platform?
No. During the Skillable Marketplace registration process, select Yes for Purchasing for a team. The Marketplace Operations team completes the setup and notifies you when registration is complete, along with instructions for assigning courses to your team.
How do I request a refund?
All sales are final. Refunds are not available because access to content is granted immediately upon purchase. For full details, review the Skillable Marketplace refund policy.
Before completing your purchase, carefully review the course proficiency level, topic, description, and time commitment to ensure the course is the right fit for you.
If I have a problem with my purchase, what should I do?
Open a ticket with Skillable’s 24/7 Support Desk support to report issues related to your purchase, the platform, or course content. Support will assist you directly or escalate the issue as needed.
How do I ensure my system and internet speed can support course labs?
Use these tools to verify course readiness:
- System Health Status: View current platform, service, and data center status, and subscribe to future updates.
- Speed Test: Measure the most common factors that can impact connection quality to lab environments.