This FAQ answers common questions about using the Skillable Marketplace, including how to find courses, purchase content, access your learning, and get support.
How do I find a course for a particular skill or topic?
On the Home catalog page, use Filters and Search to find courses that match your needs. You can filter by topic, partner provider, duration, price, and proficiency level, or enter keywords to search for specific skills or subjects.
Once I purchase a course, how soon can I access it?
You can access your course immediately after purchase. The course appears on the Home page under My Purchased Content and in the user menu (top-left of the Marketplace window) under My Courses and Learning Plans.
How do I update my profile and password?
To update your profile or password, open the User Menu (
) in the top-left corner and then select the pencil icon (
) next to your initials.
I am a Training Manager purchasing courses for others. Do I need to request course purchases outside the platform?
No. During Skillable Marketplace registration, select Yes for Purchasing for a team. The Marketplace Operations team completes the setup and notifies you when registration is complete, along with instructions for assigning courses to your team.
For detailed instructions on managing users, profiles, and course assignments, see Adding Team Members and Assigning Course Seats.
Can I purchase more than one course title at a time?
Individual purchasers can buy only one unit of a course title per transaction.
Training Managers who register as Purchasing for a team can purchase multiple units of a course and assign them to individual users within the platform.
What should I do if I encounter an error during checkout?
Open a ticket with Skillable's 24/7 Support Desk for assistance.
How do I request a refund?
All sales are final. Refunds are not available because access to content is granted immediately upon purchase. For full details, review the Skillable Marketplace refund policy.
Before completing your purchase, carefully review the course proficiency level, topic, description, and time commitment to ensure the course meets your needs.
What should I do if I have a problem with my purchase?
Open a ticket with Skillable’s 24/7 Support Desk to report issues related to your purchase, the platform, or course content. Support will assist you directly or escalate the issue as needed.
I find the lab environment confusing. Is there any assistance available?
Yes. We recommend opening and reviewing the New Lab Client Interface documentation alongside your lab. It provides helpful navigation tips and guidance to help you get oriented quickly.
How do I ensure my system and internet speed support course labs?
Use these tools to verify course readiness:
System Health Status: View current platform, service, and data center status, and subscribe to future updates.
Speed Test: Measure the most common factors that can impact connection quality to lab environments.
If you’re experiencing an issue with a lab, platform feature, or your account, please submit a ticket to Skillable Support. Our Support team can help you troubleshoot errors, resolve access issues, and answer questions specific to your environment.
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