At Skillable, we want every customer to have a positive experience using Marketplace content. However, please note that all Marketplace purchases are non-refundable, except in a few limited situations described below.
When a Refund May Be Considered
We understand that issues can occasionally occur. Refund requests will be reviewed on a case-by-case basis and may be approved under the following circumstances:
1. Content Issues
If purchased content is broken, faulty, or does not function as described, and the content owner is unable to correct the issue within a reasonable timeframe, you may be eligible for a refund.
- The Skillable team will review the issue with the content owner.
- If approved, you’ll receive a full refund for the affected purchase.
2. Platform or Delivery Issues
If a platform outage makes it impossible to deliver your purchased training for an extended period, a refund may be issued.
- Short or temporary outages (e.g., less than 30 minutes) do not qualify.
- For longer outages that significantly impact delivery (e.g., multiple days), Skillable may provide a full refund.
3. Other Extenuating Circumstances
There may be rare cases where a refund is appropriate outside the above categories. These will be carefully evaluated by the Skillable Marketplace and Finance teams to ensure alignment with our refund policy.
Situations That Do Not Qualify for a Refund
Refunds are not available for the following reasons:
- You changed your mind or no longer wish to use the training.
- You don’t like the content, or it wasn’t what you expected.
- You found a similar course elsewhere.
- You purchased the wrong course.
Review Process
All refund requests are reviewed by Skillable’s Marketplace and Finance teams. Before any refund is issued, Finance will confirm that there is no existing chargeback or payment dispute for the same transaction.