Why am I unable to redeem my Training Key?
- 16 Aug 2024
- 1 Minute to read
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Why am I unable to redeem my Training Key?
- Updated on 16 Aug 2024
- 1 Minute to read
- Print
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There can be multiple reasons you are unable to redeem a Training Key.
Check each of the steps below to verify there are no outside causes to your training key redemption:
- Review the spelling, be certain there are no extra characters or spaces.
- Training Keys are case sensitive, check that all characters are properly cased.
- Check that you are logged into the proper account.
- Verify you are using the links provided with your training key, especially if you are taking a training with a new Organization.
- Training keys are only redeemed once: they do not need to be used each time a student tries to access training.
Please reach out to your training organization should you receive any errors while attempting to redeem your training key.
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