Skillable Account Security

This document provides guidance for authenticating user accounts with Skillable Platforms, as well as account management in each platform.

Login

When you navigate to the Training Management System (TMS) or Skillable Studio, you will be greeted with four options to login. You can use a Corporate Azure Active Directory, a Microsoft account, a Google account or a Skillable account.

1. Choose an authentication method; Corporate Azure AD, Microsoft account, Google account or a Skillable account.

2. If you choose Corporate Azure AD or a Microsoft account, you will be directed to a page to authenticate using your credentials.

3. If you would like to login with an Skillable account, enter your username or email address, and your password.

Logout

You can log out of your account from any page in TMS or Skillable Studio.

1. Select your name in the upper-right corner of the page.

2. Select Sign Out

3. When you sign out, you will be directed to the log in page.

Create User Account

TMS

If your account has the proper permissions to create an account in the TMS, you may create accounts as you have before. If you do not have the proper permissions, unsure if you have the proper permissions, or need assistance creating an account, please reach out to our customer support team.

Skillable Studio

If you are a lab developer and would like an account in Skillable Studio, please reach out to our customer support team for assistance.

Account Management

You may want to edit your user profile to change some information, or update information if it has changed since you initially created your account.

You can edit your user profile from any page in TMS or Skillable Studio.

1. Select your name in the upper-right corner of the page.

2. Select Edit Profile.

3. You may change anything on your user profile that has a text field.

4. If you wish to change some information that does not have a text field, please reach out to our customer support team for assistance.

Users who have email addresses associated with multiple organizations

If your email address is associated with multiple organizations in TMS, you can use your Corporate Azure AD, Microsoft account, Google account or Skillable account to login.

1. Navigate to the URL that corresponds with the organization that you wish to login to.

2. Choose an authentication method; Corporate Azure AD, Microsoft account, Google account or a Skillable account.

3. If you choose Corporate Azure AD, a Microsoft account, or a Google account you will be directed to a page to authenticate using your credentials.

4. If you choose to login with a Skillable account, enter your username or email address, and your password.

Change Email

If you wish to change the email address on your Skillable Studio account, please reach out to our customer support team for assistance.

If you wish to change the email address of your Corporate Azure AD, please reach out to your company support for assistance.

If you wish to change the email address on your Microsoft account, please read Microsoft's documentation.

If you wish to change the email address on your Google account, please read Google Account Help.

Change Password

Your Skillable account password can be changed at any time by viewing your account and selecting the Change Password button.

1. In TMS or Skillable Studio, select your name in the upper-right corner of the page.

2. Select View Account.

3. Select Change Password in the upper-right corner of the page.

4. Enter a new password and select OK.

If you would like to change your Corporate Azure AD password, please reach out to your company support for assistance.

If you would like to change your Microsoft account password, please follow Microsoft's guidance on recovering your account.

If you would like to change your Google account password, please read Google Account Help.
## Forgot password

If you forget your Skillable account password, you can reset it by selecting the Reset Password link and providing your email address. This must be the same email address that is on your Skillable account.

1. Select the Reset Password link on the sign in page.

2. Provide your email address to which a password reset link can be sent.

3. You will receive instructions on how to reset your password.

If you forgot your Corporate Azure AD password, please reach out to your company support team for assistance.

If you forgot your Microsoft account password, please follow Microsoft's guidance on recovering your account.

If you forgot your Google account password, please follow Google's guidance on recovering your account.