Skillable Support Offerings
    • 05 Jun 2024
    • 1 Minute to read

    Skillable Support Offerings

    Article summary

    At Skillable, our number one goal is that your program is as successful as it can possibly be! In our aim help you achieve that, we offer a number of benefits and support opportunities as outlined in this article and backed by Skillable’s SLA.

    Self-service Support

    Skillable provides thorough documentation available and able to use freely. Not quite finding what you’re looking for or have other feedback about our docs site? We’d love to hear your feedback!

    24/7 Customer Support

    Skillable customer support is available 24/7 and staffed by real humans ready and waiting to help with any of your needs from lab building to delivering. Support requirests are submitted via a web-based ticketing system.

    Community Support

    Whether you are building labs with us or delivering them via our TMS, Skillable maintains regularly scheduled live & hands-on Lab Developer & Instructor community calls. These provide the opportunity to learn all the ins and outs of the platforms, as well as engage directly with some of your peers from other organizations to obtain different perspectives and ideas. These calls can be attended live or you may register for just the recording and materials to attend on your own schedule!

    In addition to our regularly scheduled calls, we have a community slack where you can engage asynchronously with individuals both in and outside of Skillable!

    Community Support SLA

    Community Support is not backed by the Skillable SLA. These are additional support paths backed by the community, Skillable SLAs apply only to their 24/7 Customer Support.

    Project-specific Support

    Have some project specific needs that you don’t have the time, expertise, or staff for? Skillable’s professional services team can support your efforts in any of the following needs:

    Account-specific Support

    For customers with Skillable-direct relationships, we also offer an Account Executive or Strategic Account Director backed by Customer & Technical Success Managers to ensure you are always implementing the best problem-solution fit.

    If you do not currently have this level of account-specific support, but are interested in it - please Contact Us.

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