TMS Student FAQ

Your User Profile contains your name, contact information, account executive, time zone, authentication provider, platform Roles , Organization management , company information and any company you manage. Your name and email address cannot be ed...

You may close your user account to remove any personal information like your name, address, phone number, email addresses, from our TMS platform. Closing an account is a non-reversible process. Once complete there is no chance of recovery of any mat...

Our {{ Glossary . Course Catalog }} allows Users to browse an Organization ’s available courses; having a catalog is the organization’s prerogative. The courses can be displayed in three different ways: Find Courses, Simple Course Catalog Versi...

Three separate email addresses can be added to your user account. Changes to any of these emails need to be submitted to your training Organization to process. Update your Email Address Please provide your training organization with your curren...

Missing training from your account can be caused by a few circumstances. Before we look into those, please check under My Transcript and My Training for your training. My Transcript holds training which is completed, which can be a Course ...

The Skillable Training Management System (TMS) may be viewed in several languages. TMS pages will be automatically translated based on the language setting that is configured in your web browser. Translations are in place for platform-based wording...

Several navigation links can be found at the top of every page in the Skillable Training Management System (TMS). One of the links you may see is for Upcoming Events ; this may also be labeled as Events or Schedule . This link opens the Upcomi...

Our {{ Glossary . Subscription }} catalogs allow you to browse available {{glossary. Course }}s within a subscription you have access to. Once in a subscription catalog you can search for course, read course descriptions, find {{glossary. Learning P...

Usernames are applied in combination with a password to log into your training account. Some usernames can be customized to help differentiate accounts if you have training on our platform through multiple Organizations . By default, your username ...

Have you logged into your account and are not seeing the training you are expecting to see? It is possible you have logged into an account or created a new account that has no training associated with it, please ensure that you are using the email a...

If you see an Access Courseware or an MS Learn Courseware button on your Class Enrollment page, you can use it to easily access your digital courseware. The Access Courseware button opens Skillpipe courseware, which requires you to login wit...

Your Class Enrollment or Course Assignment may have a discussion attached to it that allows you and other participants to have an asynchronous conversation. To be able to participate, you must have a role which grants discussion participation ...

Entering your virtual classroom may vary slightly depending on the set up and virtual meeting host used by the Organization running the Class . Student You will access your classroom from your Class Enrollment page. From your Current Trainin...

If your Class or Course Assignment has Completion Certificates and you have the required permissions, you can print your completion certificate. Find your certificate? Training certificates are located on your account page under "My Transcri...

Digital badges are handed out to acknowledge your accomplishments, which may be completing a lab, a Course or a set of courses. These are online representations of your achievements. Challenge Labs digital badges provide increased value by enablin...

Subscription catalogs allow Users to browse and take courses available through their Subscription , mark a Course as a favorite to easily find again, search for specific courses, or take a set of courses on a specific topic through a Learning ...

Some of our Organizations give out lab codes or Training Keys to unlock access to labs for their Users . If this is the case, as a student who has been given a code to access your labs, you should also have received a URL for the site where you...

If you can’t find your labs on your Current Training page, they will be on your transcript. Once you have taken a Class or have completed a Course Assignment , you can access the labs for a limited time afterwards depending on the type of Cour...

Challenge labs are offered as tests of ones knowledge and can have limited launch attempts associated with them. If you have received an unsuccessful launch of a challenge lab and have not had a successful launch attempt, reach out to your training...

There can be several reason why a launch button has not showed up for your labs or other Course Activities . If you do not have a launch button on your labs in a Class , please check the following: Has your class date and time past? Launc...

Reaching an Access denied Page may be the result of using a bookmarked link to a page that has been archived or by following a link that is associated to another user's training. If you are receiving an Access Denied message after following a lin...

Once you are logged into the Skillable Training Management System (TMS), you may change your password from your User Profile . If you log in using an external authentication provider, you must update your password through that provider. Change Pas...